Seamless Voice Bundle Integration
Video: Voice Bundle Integration
In this 2-minute video, learn more about your company can seamlessly add OmniUC® to your existing voice bundle.
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Expanding your service portfolio shouldn't require starting from scratch or disrupting existing customer relationships. The OmniUC® conferencing solution integrates seamlessly with your current voice services, allowing you to enhance existing bundles with advanced visual communication capabilities while leveraging the customer relationships and infrastructure investments you've already built.
The integration approach recognizes that your voice services form the foundation of many customer relationships, providing reliable communication that businesses depend on daily. Rather than replacing these services, the OmniUC platform extends their value by adding visual collaboration, screen sharing, and recording capabilities that transform routine phone conversations into rich, productive interactions.
Technical integration is straightforward, with APIs that connect directly to existing billing systems, user management platforms, and customer portals. Your customers can manage voice and video services through familiar interfaces, while unified billing eliminates complexity and reduces administrative overhead. This seamless experience reinforces your position as a comprehensive communication provider rather than just another vendor.
The bundled approach creates natural upselling opportunities within your existing customer base. Current voice service customers represent pre-qualified prospects who already trust your communication expertise and rely on your support capabilities. Adding video to their existing services is a logical evolution that provides immediate value while strengthening customer relationships and increasing account value.
Pricing flexibility allows you to structure video additions in ways that make sense for different customer segments. You might include basic video capabilities in standard voice bundles, offer enhanced features as premium tiers, or provide usage-based pricing that scales with customer growth. This flexibility supports diverse business models while maximizing revenue potential across your customer portfolio.
The integration extends to operational processes, with unified support procedures that allow your existing team to handle both voice and video issues efficiently. Training requirements are minimal since the video platform shares architectural principles with modern voice systems, allowing your technical staff to become proficient quickly without extensive retraining or certification programs.
For customers, the bundled approach provides cost savings, simplified vendor management, and enhanced support quality compared to managing separate voice and video providers. This value proposition strengthens customer retention while positioning you for long-term account growth as their communication needs evolve and expand over time.
